| Quality Assurance |
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AT SFHT we are committed to delivering quality services. Whilst we are required to do this by the Care Quality Commission (CQC) in all of our registered services, we want to show just how important this is to us by involving all of our services. Currently, we are developing our systems and procedures for checking quality using the views, experiences and information given to us by people who use our services. |
BILD Quality Network
The BILD Quality Network is a nationally recognised, person centred way of checking the quality of services. It focuses on what people's lives are really like and how services really meet individual needs using 10 outcomes:
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- I make everyday choices
- I make important decisions about my life
- People treat me with respect
- I take part in everyday activities
- I have friendships and relationships
- I am part of my local community
- I get the chance to work
- People listen to my family's views
- I am safe from bullying and abuse
- I get help to stay healthy
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SFHT registered with The Quality Network in April 2010. Our initial involvement will be a year long process for the Trust, focusing on the lives of the people who are supported in our residential services. |
Surveys
We want to know what you think about the services we provide. We will follow a rolling plan for seeking feedback from:The people who use our services |
- Their family, friends, carers and other representatives
- The people who work and volunteer for us
- Other professionals
As part of this, you may be asked for your comments and feedback from time to time.
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| This is crucial to help us continually improve our services and meet the needs of those we support and we welcome all of your comments. Please let us know about your experiences – it's the only way we can continue to make a difference.
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Details on the feedback we receive and any changes we implement as a result will be publicly reported on this page, in our newsletter and at our annual meetings. |
| Quality Monitoring Group (QMG)
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| The Quality Monitoring Group is a group of people who use and work in SFHT services. The group was set up in March 2010 and, after two initial meetings, plan to meet every 3 months. The QMG will implement, monitor and review feedback from all of our stakeholders. |
They will be asked for their thoughts and ideas and will talk about:
- the things we do well and things we could do better
- what people like and what they don't like about our services
- what people would like us to do to make their lives better
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Their decisions will be used to give advice to our CEO and Board of Trustees about how to make continual improvements to our service.
For more information on how we check the quality of our services or to comment on your experience of our service, you can contact Samantha Habgood directly. |
“Thinking about what makes good quality support is a bit like thinking about what makes a good cake;
You have to have the right ingredients and the right mix to suit each person's taste.
But only the person who eats it can say whether it is good enough of not!”BILD Quality Network
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